Frequently Asked Questions

 
Why choose us?

We are the cleaner choice. What we use to clean our space makes it into our bodies. We only use products with certified organic ingredients, which reduces chemicals on surfaces and in your air, keeping your family safe and healthy.  

Are you insured?

We are a fully bonded cleaning service. We carry insurance for our employees and for the work that we do in your home. We also guarantee customer satisfaction. Was something not cleaned the way that you expected? Let us know, and we will do our best to put things right.  

What about pets?

Pets are a part of the family, and so we clean up after them as well! During service we recommend that you do keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you’d like to handle your pet ahead of time to keep them safe and happy.

Do you bring your own cleaning supplies, chemicals, and equipment

Yes, we bring everything we need to clean your home. You don’t have to provide a thing.

Do you clean homes just once, or do you have to clean long-term?

While most of our customers prefer a weekly cleaning on a regularly scheduled day, we also clean homes every other week or less frequently. Even special occasions.

What time will you be at my home?

If you would like us to be at your home at a specific time, we recommend that you sign up for service either at the beginning of the day or the end of the day. As we clean homes during the day, we often encounter things that delay our arrival at our next home, like traffic, or a customer who would like some additional help. For midday service, we give you a window of time for our arrival.

What is the difference Houston Cleaning Pros and another cleaning company?

Houston Cleaning Pros does more than just take care of home, we take care of people. We give you back the time you deserve so that you can focus on what matters most. We have many years of experience in professional residential and commercial cleaning, which has allowed us to develop advanced, thorough processes that deliver unrivaled, worry-free results. That’s our specialty.